W5: Future Shopping and Retail 2060
Present Situation: Today’s shopping and retail experience are constantly evolving due to the evolving of advanced technology over time. There are two options where people can shop, which are online shopping and physical shopping. Online shopping, while convenient, but it has several limitations and challenges for customers. Physical shopping, while inconvenient, but it contains several challenges like online shopping too. So, both options are the same where they both contain inevitable trouble. Key Challenges: One of the major challenges of shopping in a physical store is that customers may struggle with issues like long queues due to certain festivals like Chinese New Year or other factors like limited product promotion. Limited product availability and high operating costs are also the challenges of shopping in a physical store. However, a major challenge of shopping online is customers often lack the physical sensory experience of toughing, testing, seeing (in a physical way),...